Support
Support covers launch notifications, product access issues, broken files, unclear instructions, and billing or refund routing. The starter pack does not include custom setup, live onboarding, or store-specific implementation work.
Before contacting support
For download access, first open the Dodo Payment Successful email and use Access in your Customer Portal. If the download says AccessDenied or Request has expired, refresh the Customer Portal and click View again. If the downloaded file has no .zip extension, rename it to shopify-ai-ops-starter-pack.zip and open it again. For file issues, note the product version, file name, and workflow.
Structured support form
The public form should collect order email, order ID, topic, product version, message, and whether custom setup is being requested.
Response scope
Access and file problems can be fixed. Custom Shopify development, helpdesk setup, and automation implementation are outside scope.
Structured Support Form
Use this form for launch notifications, product access issues, broken files, unclear instructions, billing or refund routing. Requests for custom setup are recorded but remain outside support scope.